Woolbet is operated by Win Top Ltd, a company licensed and regulated under the Curaçao eGaming / GCB framework, licence number ALSI-202509029-FI1. That licence sets out what we can and cannot do, how we must handle player funds, and the standards we are required to meet. It is not a formality — it is the legal basis on which we operate, and it means there is an authority outside our own business that can hold us to account.

We launched in 2026 with a straightforward aim: to build a platform that works properly for players based in the United Kingdom. That means fast load times, payment routes that are genuinely accessible, and a site that behaves consistently whether you are on a desktop or a smartphone browser.

How we handle your money

Player balances are kept separate from our operational funds. The money you deposit is not used to run the business — it sits apart from company finances so that your balance reflects exactly what you have available to play with or withdraw. Withdrawals are processed within zero to twenty-four hours, and the minimum withdrawal amount is £20. We think clarity around money is one of the most basic things we owe you, so we try to keep the mechanics of deposits and withdrawals straightforward and free of unnecessary friction.

We accept a range of payment methods — including cards, bank transfer, e-wallets, and several cryptocurrency options — because players have different preferences and not every method suits every person. Before a payment route appears on the site, we look at reliability, processing speed, and whether it is appropriate for the players we serve. We apply the same thinking to the game providers we work with: studios such as Pragmatic Play, Evolution, NetEnt, and Play'n GO are on the platform because they meet consistent standards for fairness and technical quality, not simply because they are well known.

Safer gambling

We take the view that safer gambling is not a box to tick — it shapes how the platform is built. You have access to tools that let you set deposit limits, take a break, or close your account if you need to. These are not hidden away. If you want to use them, they should be easy to find and straightforward to activate. We also expect our support team to respond helpfully when something goes wrong rather than deflecting. If there is a problem with a transaction, a game round, or anything else, the right response is to look into it properly and give you a clear answer.

Woolbet is built for adults who want a functioning, honest online casino. We are not trying to be everything to everyone. What we are trying to do is run a platform that works as described, treats you fairly, and is straightforward to deal with when you need something from us.